HS210: The Facility with The Motive of Meeting a Caregiver – Discussion Solution

I’m working on a health & medical discussion question and need an explanation and answer to help me learn. Dianna has worked at Care for You Medical Practice for 6 years in the front office. A new medical assistant David was hired to assist with appointment scheduling. Dianna noticed that David was not following the office policy and caused several problems with the schedule. Some patients were very late in seeing their physicians that caused some patients to become upset. What should happen in this situation? Why is the scheduler such an important position in the facility?