Dashboard Metrics Evaluation Assessment
Write a 4–6-page report for a senior leader that communicates your evaluation of current organizational or interprofessional team performance, with respect to prescribed benchmarks set forth by government laws and policies at the local, state, and federal levels. In addition, advocate for ethical action to address benchmark underperformance and explain the potential for improving the overall quality of care and performance, as reflected on a performance dashboard. Write a report for a senior leader that communicates your evaluation of current organizational or interprofessional team performance with respect to prescribed benchmarks set forth by government laws and policies at the local, state, and federal levels. In addition, advocate for ethical action to address benchmark underperformance and explain the potential for improving the overall quality of care and performance, as reflected on a performance dashboard. Review the performance dashboard metrics, as well as relevant local, state, and federal laws and policies. Consider the metrics that are falling short of the prescribed benchmarks. Structure your report so that it will be easy for a colleague or supervisor to locate the information they need, and be sure to cite the relevant health care policies or laws when evaluating metric performance against established benchmarks. Preparation Choose one of the following three options for a performance dashboard to use as the basis for your evaluation: Option 1: Dashboard Metrics Evaluation Simulation Use the data presented in the Dashboard and Health Care Benchmark Evaluation multimedia activity as the basis for your evaluation. Dashboard and Health Care Benchmark Evaluation.- This multimedia activity enables you to review a metrics dashboard and hospital fact sheet to evaluate Mercy Medical Center’s performance relative to local, state, and federal benchmarking requirements. You may choose to use the data presented in this activity as the basis for this assessment.
- The size of the facility that the dashboard is reporting on.
- The specific type of care delivery.
- The population diversity and ethnicity demographics.
- The socioeconomic level of the population served by the organization.
- Evaluate dashboard metrics associated with benchmarks set forth by local, state, or federal health care laws or policies.
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- Which metrics are not meeting the benchmark for the organization?
- What are the local, state, or federal health care policies or laws that establish these benchmarks?
- What conclusions can you draw from your evaluation?
- Are there any unknowns, missing information, unanswered questions, or areas of uncertainty where additional information could improve your evaluation?
- Analyze one challenge that meeting prescribed benchmarks can pose for a heath care organization or interprofessional team.
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- Consider the following examples:
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- Strategic direction.
- Organizational mission.
- Resources.
- Staffing.
- Financial: Operational and capital funding.
- Logistical considerations: Physical space.
- Support services (any ancillary department that gives support to a specific care unit in the organization, such as pharmacy, cleaning services, dietary, et cetera).
- Cultural diversity in the organization and community.
- Procedures and processes.
- Address the following:
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- Why do the challenges you identified contribute, potentially, to benchmark underperformance?
- What assumptions underlie your conclusions?
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- Evaluate a benchmark underperformance in a heath care organization or interprofessional team that has the potential for greatly improving overall quality or performance. Focus on the benchmark you chose to target for improvement.
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- Which metric is underperforming its benchmark by the greatest degree?
- Which benchmark underperformance is the most widespread throughout the organization or interprofessional team?
- Which benchmark affects the greatest number of patients? Which benchmark affects the greatest number of staff?
- How does this underperformance affect the community that the organization serves?
- Where is the greatest opportunity to improve the overall quality of care or performance of the organization or interpersonal team and, ultimately, to improve patient outcomes, as you think about the issue and the current poor benchmark outcomes?
- Advocate for ethical action, directed toward an appropriate group of stakeholders, to address a benchmark underperformance.
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- Who would be an appropriate group of stakeholders to act on improving your identified benchmark metric?
- Why should the stakeholder group take action?
- What are some ethical actions the stakeholder group could take that support improved benchmark performance?
- Organize content so ideas flow logically with smooth transitions.
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- Proofread your report, before you submit it, to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your evaluation and analysis.
- Support main points, assertions, arguments, conclusions, or recommendations with relevant and credible evidence.
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- Be sure to apply correct APA formatting to source citations and references.
U.S. Health Policy and Law
- Oliver, T. R. (Ed.). (2014). Guide to U.S. health and health care policy. Thousand Oaks, CA: SAGE Publications.
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- Read Chapters 1 and 2, pages 9–35, for background and foundational information regarding health policy in the United States.
- HealthCare.gov. (n.d.). Retrieved from http://www.healthcare.gov/
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- Search this site for information on access to health insurance.
- U.S. Department of Health & Human Services. (n.d.). About the Affordable Care Act. Retrieved from http://www.hhs.gov/healthcare/about-the-law/
- Gold, J. (2015). Accountable care organizations, explained. Retrieved from http://khn.org/news/aco-accountable-care-organization-faq/
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- This article provides an explanation of accountable care organizations and how they relate to the ACA. You are not required to watch the video.
- S. Government Health Organizations
- Oliver, T. R. (Ed.). (2014). Guide to U.S. health and health care policy. Thousand Oaks, CA: SAGE Publications.
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- Read Chapters 3 and 4, pages 39–63, for background on some of the important governmental health organizations in the United States.
- Birk, S. (2014). Quality, cost and accountable care models for the journey. Healthcare Executive, 29(3), 20–22, 24–28.
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- In this article, the author identifies the ACO model as a strategy for implementing the ACA and analyzes shared savings and pioneer programs. She also focuses on integrating services into larger health systems and using value-based projects.
- Oliver, T. R. (Ed.). (2014). Guide to U.S. health and health care policy. Thousand Oaks, CA: SAGE Publications.
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- Read Chapter 16, pages 213–223, for information on quality care and safety.
- Ghazisaeidi, M., Safdari, R., Torabi, M., Mirzaee, M., Farzi, J., & Goodini, A. (2015). Development of performance dashboards in healthcare sector: Key practical issues. Acta Informatica Medica, 23(5), 317–321. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4639357/
- Huerta T. R., Hefner J. L., Ford, E. W., McAlearney A. S., & Menachemi N. (2014). Hospital website rankings in the United States: Expanding benchmarks and standards for effective consumer engagement. Journal of Medical Internet Research. 16(2), e64. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3961706/
- Martin, E. J. (2015). Healthcare policy legislation and administration: Patient Protection and Affordable Care Act of 2010. Journal of Health and Human Services Administration, 37(4), 407–411.
- Nippak, P., Veracion, J. I., Muia, M., Ikeda-Douglas, C. J., & Isaac, W. W. (2016). Designing and evaluating a balanced scorecard for a health information management department in a Canadian urban non-teaching hospital [PDF]. Health Informatics Journal, 22(2), 102–139.
- NCQA. (n.d.). HEDIS measures and technical resources. Retrieved from https://www.ncqa.org/hedis/measures/
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- This page provides information about the Healthcare Effectiveness Data and Information Set (HEDIS) and other performance measures, which could provide useful information for incorporation into this assessment.
- Centers for Disease Control and Prevention. (2018). Performance management and quality improvement: Data and benchmarks. Retrieved from https://www.cdc.gov/stltpublichealth/performance/data.html
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- This web page, which presents the Centers for Disease Control and Prevention’s (CDC’s) perspective on why performance and quality measures are important for patient safety and the bottom line in health care.
| CRITERIA | NON-PERFORMANCE | BASIC | PROFICIENT | DISTINGUISHED |
| Evaluate dashboard metrics associated with benchmarks set forth by local, state, or federal health care laws or policies. | Does not evaluate dashboard metrics associated with benchmarks set forth by local, state, or federal health care laws or policies. | Evaluates dashboard metrics not clearly associated with benchmarks set forth by local, state, or federal health care laws or policies, leading to unsubstantiated conclusions about organizational performance. | Evaluates dashboard metrics associated with benchmarks set forth by local, state, or federal health care laws or policies. | Provides an objective, accurate evaluation of dashboard metrics associated with benchmarks set forth by local, state, or federal health care laws or policies. Clearly articulates organizational performance shortfalls and any gaps in information affecting the evaluation. |
| Analyze challenges that meeting prescribed benchmarks can pose for a heath care organization or interprofessional team. | Does not identify challenges that meeting prescribed benchmarks can pose for a heath care organization or interprofessional team. | Identifies challenges that meeting prescribed benchmarks can pose for a heath care organization or interprofessional team. | Analyzes challenges that meeting prescribed benchmarks can pose for a heath care organization or interprofessional team. | Analyzes challenges that meeting prescribed benchmarks can pose for a heath care organization or interprofessional team. Identifies clear implications of such challenges for the organization or team and acknowledges assumptions underlying the analysis. |
| Evaluate a benchmark underperformance in a heath care organization or interprofessional team that has the potential for greatly improving overall quality or performance. | Does not evaluate a benchmark underperformance in a heath care organization or interprofessional team that has the potential for greatly improving overall quality or performance. | Conducts an evaluation of a benchmark underperformance in a heath care organization or interprofessional team that misinterprets or overlooks factors that are key to a clear understanding the potential for improving overall quality or performance | Evaluates a benchmark underperformance in a heath care organization or interprofessional team that has the potential for greatly improving overall quality or performance. | Evaluates a benchmark underperformance in a heath care organization or interprofessional team that has the potential for greatly improving overall quality or performance. Provides a compelling and fully substantiated argument for the chosen benchmark’s potential impact on quality of performance. |
| Advocate for ethical action, directed toward an appropriate group of stakeholders, to address a benchmark underperformance. | Does not advocate for ethical action to address a benchmark underperformance. | Advocates for ethical action to address a benchmark underperformance. | Advocates for ethical action, directed toward an appropriate group of stakeholders, to address a benchmark underperformance. | Advocates for ethical action, directed toward an appropriate group of stakeholders, to address a benchmark underperformance. Argues effectively for recommended actions underscored by a clear and perceptive explanation of the ethical principles that guide such actions. |
| Organize content so ideas flow logically with smooth transitions. | Does not organize content for ideas to flow logically with smooth transitions. | Organizes content with some logical flow and smooth transitions. | Organizes content so ideas flow logically with smooth transitions. | Organizes content so clarity is enhanced and all ideas flow logically with smooth transitions |
| Support main points, assertions, arguments, conclusions, or recommendations with relevant and credible evidence. | Does not support main points, assertions, arguments, conclusions, or recommendations with relevant and credible evidence. | Sources lack relevance or credibility, or the evidence is not persuasive or explicitly supportive of main points, assertions, arguments, conclusions, or recommendations. | Supports main points, assertions, arguments, conclusions, or recommendations with relevant and credible evidence. | Supports main points, assertions, arguments, conclusions, or recommendations with relevant, credible, and convincing evidence. Skillfully combines virtually error-free source citations with a perceptive and coherent synthesis of the evidence. |